Last updated: 16.01.2026

This Privacy Policy describes how Feather and Fern collects, uses, and protects your personal information when you visit or make a purchase from www.featherandfernflorist.co.uk 

When you visit the Site, we may collect the following types of information:

We collect personal information that you voluntarily provide to us when you:

• Place an order
• Contact us through the Site
• Subscribe to our newsletter

This information may include:

• Name
• Billing and delivery address
• Email address
• Phone number
• Payment information (processed securely by third-party payment providers; we do not store full payment details)

When you browse our Site, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent on the Site

This information helps us understand how visitors use our Site and improve our services.

We use your information to:

• Process and fulfill flower orders and deliveries
• Communicate with you about your orders or inquiries
• Improve our website, products, and customer experience
• Send promotional emails or offers (you may opt out at any time)
• Comply with legal obligations

We do not sell your personal information. We may share your information with trusted third parties only as necessary, including:

• Payment processors
• Delivery partners and couriers
• Website hosting and analytics providers

These third parties are required to protect your information and use it only for the purposes specified.

Our Site uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Feather and Fern
Email: featherandfern@outlook.com
Phone: 07807912985

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.